Standard lead times	top of page
The standard lead time for most orders is around 8 weeks. Custom orders may run somewhat longer. Please contact us for more detailed information.
Standard shipping	top of page
Our standard shipping method is UPS Next Day Air or Fed Ex Standard Overnight. All shipments are insured, unless otherwise directed by the purchaser. Shipping and insurance charges are added to the invoice. Please contact us if you have different requirements.
Payment methods	top of page
Payments can be made by check drawn on a U.S. bank, money order, bank draft, or electronic or wire transfer. We are unable to accept credit cards. If your funding agency makes payments electronically, we will be happy to supply them with bank information for processing payments either domestically or internationally.
Limited warranty and liability	top of page
Wildlife Computers instruments are fit for their intended purpose when delivered and are not subject to any other warranty. Wildlife Computers' liability is limited in all circumstances to, at its option, the repair or replacement of instruments until deployed by a customer, provided the customer has not modified or misused the instruments. By accepting delivery of the instruments, a customer acknowledges and agrees to this limitation of liability.
Tag returns/Problem resolution	top of page
On occasion, a tag may need to be returned to Wildlife Computers by the customer. Reasons include refurbishment, rebattery, repair, specialized data recovery, or warranty work. If you experience a problem with a tag, please contact us before returning the tag. Occasionally tags must be returned to us for failure analysis, but frequently the problem is not an actual defect. Discussing the symptoms with us may determine a fix for the problem. Most problems can be resolved quickly, however, if a defect occurs, the tag must be returned to us for failure analysis. Please contact us by email, phone, fax or snail mail prior to sending a package. If necessary to return a tag, please follow the procedures outlined in the appropriate "Return instructions" FAQ. In the case of a true defect, we reserve the right to determine cause of failure, but always strive to be as fair as possible in our evaluation. If the returned instrument is determined to be defective, the product will be replaced or repaired at our discretion at no cost to the customer. In all cases, Wildlife Computers will make every effort to resolve problems to the customer's satisfaction and to uphold our commitment to customer service and quality products.
Repair return lead times	top of page
The standard lead time for returns, regardless of the reason for the return, is 16 to 20 weeks. If this time frame will not work for you, please contact us to discuss your situation.
Return instructions for evaluation or repair - International and Domestic packages	top of page
It is extremely important that proper documentation be included in each package. This information includes: the quantity of tags in the package the serial number of each tag what is to be done to/with each tag the date of the next field season for which the tag(s) are needed a hard copy of any related email correspondence which discusses any specific issues with the tags(s) you are returning. (This will provide some background information for the person receiving the package.) The easiest thing to do is to complete and print a Return Authorization form to include in your package. This will provide us with the information we need. International returns MUST specify clearly on the shipping paperwork that the contents are "Made in the U.S.A. Returning to manufacturer for evaluation/repair." This information will minimize any possible customs issues or delays. If you are aware of any specific customs requirements that we need to meet for the return shipment to you, please be sure to notify us in advance. This may include specific verbiage required on a package or whether a specific courier or broker should be used for the return shipment.
Return shipping address	top of page
We recommend using a carrier such as UPS, FedEx, or DHL, and suggest forwarding the tracking number to us by email. The tags should be carefully packaged, insured, and shipped to: Attn: Repairs Wildlife Computers 8345 154th Ave NE Redmond, WA 98052 USA
Delivery dates	top of page
All delivery dates quoted are offered in good faith, however they are not guaranteed. Quoted delivery dates are subject to change. Wildlife Computers does not assume responsibility for shipping delays resulting from handling by commercial or private carriers.
Customer requests and input	top of page
We welcome customer feedback and constructive suggestions. If you have requests for future upgrades in hardware or software capabilities, please email us with the details. While we cannot implement every request, we will consider each that we receive.
Website compatibility	top of page
Our website is designed to be accessible to the majority of users. It is fully compatible with IE6 and IE7. Firefox users may notice some minor issues when resizing the home page, but should have full access to navigate and view the site. If you experience any problems using the site, please notify us. We also welcome feedback on the site and how it can better meet the needs of our customers.