4 December 2013 - Over the years, Wildlife Computers prices have seldom changed. If they did so, it has usually been a reduction in price after recovery of self-financed R&D costs. In particular, for over a decade, we have held the line on prices for repair, rebattery, and refurbishment work.
Recently we reviewed the pricing structure for these services, and it has become apparent that we must now make some changes. Therefore, tags received in-house for this type of work on or after 15 December, 2013, will be subject to the new pricing structure. Tags received prior to that date will be charged at the current rate.
Under this pricing structure, most tags will have a repair fee of 50% of the value of a new tag of the same type. There are some exceptions to this, primarily in the TDR tag family. In addition, the now-obsolete Mk10-PAT rebattery price has been grandfathered in at the same $750 it has been since the tag was first released.
A few of our tag designs cannot be refurbished, and for those we offer a trade-in repair discount. Upon surrender of the depleted tag, the customer will receive a new tag of the same design for 50% of the price of a new tag. Tags in this category are the MiniPAT, Mk10-PAT-F, Towed SPLASH10-F, and LIMPET tags (both SPOT and SPLASH10 versions).
When a tag is received in-house, it is evaluated for current condition and likelihood that the work to be performed will be successful. While we will always give our best technical effort, due to procedures required, it is important to remember that not all tags make it through this process. We test thoroughly after work is performed, and provided the tag passes the testing, we warrant that it is good until deployment, as we do with new tags. If a tag does not make it through the repair process, it is our policy not to charge for work performed to that point.
We encourage you to contact us prior to sending in tags for servicing. Full instructions for domestic and international shipping are available on our website under the FAQs. If you need a quote for a basic repair, please let us know and we will give an estimated quote. Once we have seen the tag for evaluation, we can issue a firm quote.
Please contact us for further details or if you have questions.